Refund & Cancellation Policy

Masira by Aharsg.com

Website: https://masira.aharsg.com

Contact: info@aharsg.com

Effective Date: November 1, 2026

Last Updated: November 1, 2026

Summary: All Sales Are Final, No Refunds

Masira does not offer refunds. Every payment made to Aharsg for a Masira subscription is final and non-refundable. In short:

• Every institution can try Masira free for 30 days, with no payment card required, before paying anything.
• Subscriptions are billed monthly in advance and renew automatically until cancelled.
• You can cancel at any time. Cancellation stops the next charge, and your account stays active until the end of the period already paid for.
• We do not give full or partial refunds, credits or prorations for unused time, partial months, unused features, downgrades or account closure.

1. Try Before You Pay

Each new institution receives a 30-day free trial of Masira, and no payment card is needed to start. We strongly encourage institutions to use the trial to explore every module that matters to them, such as admissions, Hifz tracking, attendance, grading, fees and portals, and to contact us with any questions before subscribing. When the trial ends, access is locked until a plan is chosen, and the institution's data is kept so it can continue after subscribing.

2. No Refunds

2.1 All payments are final

All subscription fees, including the first payment and every renewal, are final and non-refundable once charged.

2.2 What is not refunded

We do not refund, credit or prorate any amount in any of the following situations.

• Unused time in a billing period, including when you cancel partway through a month.
• Partial months, or moving between plans.
• Unused features, unused admin seats or unused student capacity.
• Forgetting to cancel before a renewal date.
• Enrolling fewer students than expected, or closing or merging an institution.
• Dissatisfaction with beta features, or with features that are planned, in development or awaiting third-party approval, including the Gmail sending and Gmail expense scanning features that are awaiting Google's verification.
• Suspension or termination of an account for a breach of our Terms & Conditions.

2.3 Base decisions on current features

Masira is in public beta, and we publish our roadmap for transparency. Please base your decision to subscribe on the features available when you subscribe, not on features that are planned.

3. Cancellation

3.1 How to cancel

You can cancel at any time by emailing info@aharsg.com from an administrator's email address, or by sending a request through the contact page on our website. We will confirm your cancellation by email.

3.2 When cancellation takes effect

Cancellation stops the next renewal charge. Your account stays active until the end of the billing period you have already paid for, and no further charges are made after that.

3.3 Your data after cancellation

Before your paid period ends, download a full backup and any CSV exports you need from Reports & Backup. After cancellation you may request deletion of your institution's data, and we will delete it within 90 days of a verified request, except where we must retain records by law.

4. Upgrades and Downgrades

Upgrades take effect immediately. Downgrades take effect from the next billing period. Neither an upgrade nor a downgrade produces a refund, credit or proration for the current period.

5. Failed or Late Payments

If a renewal payment fails, your subscription may become past due and access may be limited until payment succeeds. Your data is not deleted because a payment failed. Updating your payment method and paying the outstanding amount restores access.

6. Billing Errors

If you are charged in error, for example by a duplicate charge caused by a technical fault, or by a renewal charge after a cancellation we had already confirmed, contact us at info@aharsg.com within 30 days of the charge with its date and amount. We will investigate and reverse any charge made in error. Correcting our own mistake is not a refund of a valid charge.

7. Chargebacks and Payment Disputes

Please contact us before disputing a charge with your bank or card issuer, so we can resolve billing questions quickly. If a valid charge is disputed, we may suspend the account until the dispute is resolved.

8. Legal Rights

This policy does not limit any rights you have under applicable law that cannot be excluded or limited by contract. If the law where you are located requires a refund in a specific situation, we will comply with that requirement.

9. Fees Families Pay to Institutions

This policy covers only subscription fees paid to Aharsg for Masira. Tuition, admission fees and other amounts that families, sponsors or donors pay to an institution are governed by that institution's own refund policy. Aharsg is not a party to those payments and cannot issue refunds for them.

10. Changes and Contact

We may update this policy from time to time and will change the Last Updated date when we do. Questions about billing can be sent to info@aharsg.com.